Shipping policy
When can I expect my order?
Our average delivery time is 3–5 business days after dispatch. We ship with UPS and provide Track & Trace for all orders
The estimated delivery time has passed.
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, the delivery process can sometimes be delayed because we are out of stock. When we are out of stock, the delivery time can be delayed by 2 to 4 business days. If your package is lost by the delivery person, we will of course ensure that a new package is sent to you.
Please note: Tracking details may take up to 24–48 hours to update after dispatch. If your tracking number shows no information, it may still be in transit to the carrier’s hub
Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking once your order has shipped.
How much are the shipping costs?
We offer free standard shipping on all orders with UPS, including Track & Trace. No minimum order value required
Returns and exchanges
I want to return an item, what should I do? If you are not satisfied with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition with all labels and tags attached. The product must not show any signs of use.
Before returning the goods, we kindly request you to contact our customer service via info@bloomnease.com and let us know the reason for the return, so that we can process your request correctly.
A return shipment must always be provided with a track & trace code. The sender is always responsible for the shipment. If we have received your returned goods in good condition, we will ensure that the purchase amount is credited to your account within 7 days.
If your order has not arrived within 10 business days from dispatch, please contact us at info@bloomnease.com. If the package is confirmed lost, we will send a replacement at no cost
Cancellation policy
We are known for our fast order processing. Due to our fast order processing, it is not possible to process cancellations.
For more information about returns or exchanges
I have received a damaged product, what now?
We always do our best to provide good service in combination with good quality products. However, it may happen that for some extraordinary reason you unexpectedly receive a defective or damaged product. In this situation, please follow the steps below:
1- Contact our customer service at  info@bloomnease.com
and send proof of the product defect/damage in the form of a photo or a short video.
2- Upon receipt of the relevant evidence, our team will forward the images/videos to the relevant department for validation.
3- The relevant department will check the defect and send you a FREE replacement for your order.
4- Once the free replacement has been sent, our customer service will provide you with the new tracking information for your replacement order.
Please note that according to our company policy, the customer is not entitled to return the damaged/defective item, as we only offer a free replacement in this case.
How can I track my order? Where can I find my Track & Trace code?
You can find your track & trace code in the order confirmation that you received by e-mail. Track your order by entering your email address and your order number.
The track and trace code does not provide any information, how is this possible?
The tracking information is available from the moment your package arrives at the mail order company. Please note that delays can occur and that sometimes there are error messages in the track & trace code caused by Australia Post or DHL, which makes it seem like your order has not yet been shipped, while it is already on its way to you.
Note: If the customer refuses delivery or does not pick up their order within the specified time period (usually 5-7 days), we (the merchant) are not responsible for the refused delivery/uncollected package and cannot provide a refund.
If you have any questions, please contact our customer service team by email: info@bloomnease.com